Feedback board for SaaS: collect feature requests and share a roadmap
A SaaS feedback board is a public page where customers post feature requests, report bugs and vote, so you can see what matters most instead of guessing from support tickets. With FDBK, users vote with just a name, customers can arrive already signed in from your app, and the roadmap and changelog update when you change a post's status.
How do I collect feature requests from SaaS customers?
Give each product its own board and link to it from your app, docs and emails. Add the feedback widget with one script tag so people can post without leaving the app. Requests land in one inbox across all your boards, where the team replies and sets a status.
Can I know which customer asked for what?
Yes. With single sign-on, your app sends people to the board with a short signed token, so they arrive signed in, along with any data you choose, like their plan. You see who is asking, and they skip the email step.
How do I avoid duplicate requests?
When someone starts typing a post, similar ones show up first. On Pro, the team can also ask AI to find likely duplicates of a post. Merging two posts moves every vote to one of them, counted once per person.
Why does flat pricing matter for SaaS?
Tools that bill per tracked user get more expensive as more customers take part, which works against asking for feedback. FDBK is one price per company with unlimited users, votes and posts.
Getting started
- 01Create a board for your product.
- 02Add the widget or link the board from your app.
- 03Turn on single sign-on so customers arrive signed in (Pro).
- 04Reply, set statuses, and let the roadmap and changelog follow.
Free forever for one board. No card.
Questions
- Do my customers need an account to vote?
- No. They vote with a name. Posting or commenting needs a confirmed email, unless your app signs them in.
- Can a board be private?
- Yes, on Pro. A private board is hidden from visitors, for the team's own use. Public boards are indexed by search engines once they have a few posts, which brings new people to them.